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NECTAR Mattress Review 2017 - How Good Is the Nectar Sleep Bed really?

Nectar Mattress

The Nectar mattress is a medium-firm yet supportive memory foam mattress which is especially suited for side sleepers who like firmer support but with padding added on top for additional comfort.

It comes at a great price and a very long trial period (365 days). Read on for our full review.

The Nectar Sleep Mattress - Quick Summary

Our Rating:

Nectar Mattress

NECTAR is a china made, medium-firm yet comfortable mattress. Aimed at sleepers of all positions, the NECTAR was designed to provide firm support with all of the comfort of a pillow top.

It's best suited for people looking for firm support that has padding added for comfort, especially for side sleepers. People looking for lush padding and "sink-in" or latex feel should look elsewhere.

UPDATE 10/28/2017: Many customers report negative experiences with Nectar's customer service. Some people waited months for their mattress, others canceled their order after waiting for multiple weeks. While the mattress itself seems to make most customers happy, you should be aware of these problems before buying. We have downgraded our rating of this mattress until these problems are resolved.

You Might Want To Pick the NECTAR Bed If:

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    You Really Want to Try Before You Buy: The team at NECTAR is so sure that you will love their producct that they provide an unheard of trial period of 365 nights. This means that you get to try it yourself for a full year before deciding if you want to commit. At any time during your 365 night trial period, you can return it free-of-charge and receive a refund for any payments you have made.
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    You Want a Cool Mattress: It was designed with air circulation in mind. The Tencel® cotton cover promotes air circulation, heat wicking, and is designed to circulate air throughout the upper layer, improving airflow and keeping you cool all night long.
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    You Want a Firm Support and Comfort: It was designed to be firm for support but soft for comfort. It is definitely on the firmer side of the spectrum, but the upper comfort layers and cover materials will provide all of the comfort needed to cushion your body as you fall to sleep.

MATERIAL
Memory Foam

BEST FOR
Side Sleepers, Back Sleepers, Stomach Sleepers

SIZES
Twin, Twin XL, Full, Queen, King and Cal King

FIRMNESS
6/10


What we like:

  • Firm with great support
  • Good for couples with minimal motion-transfer
  • Long Trial Period (365 days) and “Forever” warranty
  • Free Shipping and Returns

What we don't like:

  • Not as plush as a pillow-top
  • Minimal amount of “bounce”
  • Some off gassing smell in the first 24 hours
  • Customer Service is slow
  • Mattress often not available which leads to long delays

In-Depth Review: The NECTAR Mattress

Nectar Mattress

Based on the NECTAR features, we found this mattress to be an excellent choice for those focusing on firmness & support and durability. 

Firmness: How firm is the Nectar? 

NECTAR mattresses are well-known for being firm for support, soft for rest, and a touch bouncier than other premium memory foam products.

They are on the firmer side of the spectrum, but provide comfortable rest and pressure relief due to the upper comfort layers and the cover materials.

On a scale from 1-10, where 1 is feather pillow and 10 is cement floor, it is self-rated at a 6. This creates a plush but highly supportive mattress.

side sleepers cushioning

The design creates a long term support for your back and body while also maintaining a true comfort in the top layer.

You get the support of a firm mattress with the comfort of a pillow top that contours and supports your body. Designed to adjust to your body position and relieve pressure points, so you will rest easy with any sleeping position.

From our experience spring mattress sometimes sag at the edge, but the NECTAR was designed and built for consistent, and firm support from edge to edge.

This same technology prevents sagging in the middle, providing you with minimal motion adjustment, allowing your body to sink into the foam without disturbing your partner.

Users of the NECTAR report that the firmness is great for those who have back problems. They find that it is uniformly firm and supportive with just the right amount of “give” to feel cradled by the bed.

Couples report that there is a complete lack of motion transfer, allowing one partner to move around in the middle of the night without waking the other.

It should be noted here that many of the unfavourable reviews commented that it was too firm and they had a hard time breaking it in.

Some users purchased a topper to make it softer, but in general this mattress was more favourably reviewed by those seeking a firmer option.

Materials & Construction: It Is Made With All-Foam Layers

nectar mattress layers explained

NECTAR is an excellent option if you are looking for an all foam mattress that sleeps cooler than the traditional memory foam alternatives. This 11” all foam thick mattress made from four special grade performance layers, all of which were designed with cooling and airflow in mind.

The Tencel Cover

Let’s start with the removable Tencel® cotton cover which is highly breathable. This cover is prepared with an aloe-based cooling layer to assist air wicking and does a good job at circulating air throughout the upper layer, optimizing circulation to wick heat and keep you cool.

It is also easy to clean. Just take off the cover (it zips around the mattress) and put it in the washing machine.

In addition to being bedbug resistant, this layer is also OEKO-TEX certified at the highest level to guarantee the materials are safe enough for use by babies and children.

The Top Comfort Layer

Weight distribution and relief for pressure points are handled by the top 1” comfort layer, made from quilted gel memory foam to provide loft, air circulation, and perfectly contour to your body. This gel memory foam provides a softness and luxurious feel to the top layer.

Primary support, rebound, and bounce are created in the second 1” foam layer. This layer’s adaptive hi-core memory foam could be described as “lush,” and provides comfort in addition to support with 1-inch, four-pound, semi-open fast recovery gel memory foam.

The Transition Layer

Medical grade cooling and recovery levels are managed by the third 3” transition layer. This 3-inch, three-pound memory foam acts as transitional support layer between the upper and lower layers and also aids in cooling.

The Foundation Layer

Finally, deep compression support is provided by the 6” foundation layer made from a two-pound high-density foam. This breathing base layer reinforces the contouring layers, and also serves as a stable foundation.

Unlike other mattresses, the NECTAR is designed for any support surface and the warranty does not require the use of a box spring, a feature that many NECTAR users report as being helpful.

Many reviewers also love that the removable cover is washable and have reported success in receiving free-of-charge replacement covers.

Durability: How Long Does The Mattress Last?

With a lifetime, “Forever” warranty, this mattress is designed to last. A standard warranty in this industry is generally 10 years, with the average lifespan of memory-foam mattresses being approximately seven years with normal wear and tear.

NECTAR extends their warranty for the lifetime of the mattress, replacing the mattress at no charge for any defect caused by normal use.

In addition to normal wear and tear, NECTAR guarantees that body impressions will not sag into the foam more than 1 ½” over the lifetime of the mattress. If the impressions are more than 1 ½”, they will replace the mattress at no charge.

Size And Weight: XL Length Options Available

If you or your partner is taller than average,  length is a very important factor. The NECTAR is not only available in standard sizes, but also comes in TWIN XL and CAL King.

The TWIN XL is helpful for those taller individuals, as it is the same width and height as the standard twin, however it is extended five additional inches. The CAL KING is also great for tall individuals, as it is the longest of the standard mattress sizes, measuring 84” long.​

Size

Measurements

Weight

Price

Twin

39” x 75” x 11”

45 lbs

$500

Twin XL

39” x 80” x 11”

48 lbs

$550

Full

54” x 75” x 11”

68 lbs

$700

Queen

60” x 80” x 11”

74 lbs

$795

King

76” x 80” x 11”

89 lbs

$900

California King

72” x 84” x 11”

89 lbs

$900

nectar bedroom

Thickness & Sheets Fit: Thinner Than The Average Memory Foam Alternatives

The NECTAR mattress measures-in at 11” thick, much thinner than many of the memory foam beds on the market. Most of these thicker options create bulk due to the extra foam and compression support layers, which is important for relieving pressure points from your body.

Thickness is an especially important consideration for heavier sleepers (whether you are overweight or simply larger). By utilizing advanced foams such as high-density foam in the compression support layer, NECTAR has the support of a thicker mattress without the added bulk.

The NECTAR, however, does not add any thick comfort padding layers, so people looking for lush padding may be disappointed.

Many memory foam mattresses are 14-16” thick to include this extra padding, which means that most fitted sheets may be a tad large for the NECTAR mattress. Look for sheets that are designed for a 11” thickness.

Temperature: Does The Nectar Sleep Cool Or Hot?

People who own the NECTAR comment that the mattress is great at preventing heat buildup and sweat during the night. Many commented that heat is something they have come to expect with foam mattresses and they were pleasantly surprised at the difference in NECTAR.

Air circulation is a critical component in controlling heat buildup, so every layer was built to wick heat and promote airflow. The top layer, the removable Tencel ® cotton cover, is prepared with an aloe-based cooling layer to assist air wicking. It is also designed to circulate air throughout the upper layers of the mattress.

Users note that the mattress is great at preventing heat buildup and sweat during the night. Many commented that heat is something they have come to expect with foam based competitors and they were pleasantly surprised at the difference in NECTAR.

The NECTAR is most closely compared to the Tempur-pedic, with both featuring Ultra Dense Foam and 11” or more depth. NECTAR claims their cooling system is more effective with breathing airflow and woven fabric as compared to the chemical bath cooling system featured by the Tempur-pedic.​

Smell: Is There Off-Gassing Or Bad Smell?

Sometimes fresh foams have an off-gassing process when opening. NECTAR claims that any smells from their foam comes from being vacuum packed and not from chemicals. These smells are reported by most users, noting that they dissipate within 24 hours of opening the NECTAR.​

Customer Service: How Good Is Customer Support Really And Are There Complaints?

Many customers complain about a lack of quality customer support after ordering a mattress. Long delays in delivery, customer support that was hard to get hold of and which often couldn't give any information about when the mattress would arrive or why it was delayed.

Taking all this into account we have downgraded our rating until we can report that these issues have been resolved.

The mattress itself is smartly packaged with a handle to make it easy to carry. It comes vacuum packed, allowing it to be efficiently shipped to you. Upon arrival, you simply unroll it, cut the plastic, and it expands overnight. If you don’t like it at any time within the first year, NECTAR allows you to return it, free-of-charge.

Warranty: How Good Is The Warranty And Guarantee?

NECTAR guarantees against defects in workmanship and materials for as long as you own the mattress. In the first five years of ownership, they will replace the mattress with a brand new one.

After five years, the make all attempts at repairing and re-covering the mattress but will replace it with a brand new product if repairs are unsuccessful.

They even cover body impressions greater than 1 1/2” in their lifetime warranty. If the cover is soiled or damaged during the cleaning process for any reason, they will replace the cover free of charge.​

Eco-Friendliness: Does It Have Any Certifications?

NECTAR mattresses are made from premium Certipur ® memory foams. This not only provides superior support, but they also have a better environmental impact.

This certification ensures the materials are free of chemicals, gasses, ozone depleaters, PBDE flame retardants, heavy metals, formaldehyde, and Volatile Organic Compounds (VOCs) for indoor air quality.

The top layer is also OEKO-TEX certified at the highest level to guarantee the materials are safe enough for use by babies and children.​

Price: How Expensive is the Nectar Bed?

NECTAR skips the middlemen and sells direct to consumers, saving you money. This has allowed the company to offer very competitive prices for premium mattresses, coming in thousands of dollars less than some of its more traditional competitors.

Many reviewers point to the price being a determining factor their purchase and they were pleasantly surprised at the quality of the material and construction despite the low price tag.

A number of users mentioned that they originally bought the mattress for a guest room because of the price, and they liked it so much that they ended up using it in their room instead.

Size

Measurements

Weight

Price

Twin

39” x 75” x 11”

45 lbs

$500

Twin XL

39” x 80” x 11”

48 lbs

$550

Full

54” x 75” x 11”

68 lbs

$700

Queen

60” x 80” x 11”

74 lbs

$795

King

76” x 80” x 11”

89 lbs

$900

California King

72” x 84” x 11”

89 lbs

$900

The Nectar Pillow

nectar pillow

Currently Nectar is giving away two pillows for free if you buy one of their mattresses. So we took a closer look at the pillow to see if this is indeed a good deal.

The pillow is a shredded memory foam pillow and similar to the mattress it comes with a removable Tencel® cotton cover which is easy to clean by putting it in your washing machine.

The cover makes the pillow very breathable so you won't be sweating from excessive heat buildup.

In our experience it is a good idea to use pillows that pair well with the mattress you are using since it will help to support and align your spine. If you plan to buy the mattress than getting two matching pillows on top is a great deal.

Frequently Asked Questions About The Nectar

Can you put a mattress pad on top?

How do you unpack the mattress when it arrives?

How does it compare to the Leesa mattress?

Does it work on adjustable beds?

Is it easy to return if I don't like it?

Do I need to rotate the mattress?

Final Verdict

Overall, the NECTAR mattress can certainly compete with other luxury mattress that cost much more. It will be a good fit for those looking for a new mattress on the firmer side while still looking for comfort and support at an affordable price point. The edge support and the motion transfer make this an excellent choice for couples.

While the mattress itself seems to make customers happy, many report delays in delivery and slow customer service. 

  • Overall Quality (downgraded due to customer support issues)
  • Side Sleepers
  • Back Sleepers
  • Stomach Sleepers
  • Eco Friendliness
  • Value for Money (downgraded due to customer support issues)
3.7

12 thoughts on “NECTAR Mattress Review 2017

  1. This company is nothing but a scam. The are just a distributor of a Chinese made mattress and are making money off of lying and ripping off anyone who is stupid enough to believe them. They have terrible customer service. After trying to contact them for more than a week to cancel/refund my order because they kept lying about the shipping date, they are still ignoring me.

  2. I purchased my queen mattress during the Memorial Day weekend. The promotion included two free pillows. It said on their site at the time of purchase that due to an increase in sales there may be a shipping delay. Since I wasn’t in a huge hurry I didn’t worry too much about when it would be delivered. About a week after purchase I got a notice saying that the mattress had shipped, however after not getting a tracking number for several days I contacted them asking for one. I at first tried to call, but didn’t get an answer so I messaged them off of their Facebook page and got a response within an hour. I then asked a couple other questions, to which I was given a fast and friendly response.

    The mattress was delivered by FedEx on June 12. The delivery guy even carried it upstairs for me! The unpacking was actually fun, watching the mattress “come alive”. Very little smell the first 24 hours. The pillows were in the same package as the mattress.

    I have now slept on the mattress for a couple of weeks and unfortunately I don’t find it all that comfortable. I am a side sleeper and find the mattress is a little too hard for me. I can tell that the mattress is very well made and I have read tons of reviews and very bummed I am having trouble. I am certainly not looking forward to pouring through reviews to find another mattress, so may take the advice of this site and try a gel pad first.

    My neighbor bought two extra long twin mattresses after seeing mine. She got her order in a week and her teenage boys absolutely love them. My brother also bought one and loves his as well.

    I should also mention that I wrote to them last Friday (today is Monday) to tell them I would have to return the mattress and I got a reply back today with a questionnaire so they can set up mattress removal.

    • Hi Kathy,

      thank you so much for taking the time to share your experience with us! I am sad to hear that the Nectar mattress was a bit too firm for your liking but a mattress topper should help. This is exactly what I did with my mattress and it is much better than before. And as long as you test the topper within your 100 day sleep trial you will still be able to return the mattress in case that the mattress topper doesn’t help 🙂

  3. Nectar is horrible they are robbing people and not delivering mattresses.
    I order a Bed in March and have try to contact the company about 25 times. the only way you can contact the company is through email. only half of my emails have been answered the other half I simply just get a reply saying managment has been informed we will get back to you by the end of the day. I have demanded a refund so many times with no answer.
    I looked further into the reviews made about this company I notice this has happen to many people they are taking people money and NOT delivering a mattress.

    • Hi Megan,

      thanks for sharing your experience! We are getting more and more negative feedback from customers similar to yours. While some seem to have a very positive experience, others never received their mattress or had trouble returning it.

      Nectar claims to have hired more customer support staff but we have yet to see a positive effect. It seems that they were a bit overwhelmed by the high demand. I have already updated the post to reflect the negative customer service experience but will most likely update it again in the near future to add a more prominent warning until the situation has improved.

      Thanks again for your feedback!
      Alisa

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